We have all witnessed the frustrating conversations between managers and the field, where both parties walk away angry, upset, frustrated and without mutually accepted resolution. Conversations in construction can become heated, however once a person's face starts turning Red it should be a sign to STOP. As a manager it's their job to manage people and situations, let's review what managers communicate and what should be communicated.
What manager say
What managers should be saying
Managers primary job: managing people. They need to recognize that Red means STOP and LISTEN!
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