What manager say
- Why are'nt you finished?
- You need additional manpower!
- You need to work 24/7.
- That's your job to figure out
- You need to do whatever it takes!
What managers should be saying
- Listen to why they're not finished/on schedule; offer feedback.
- What can be done to gain time on the schedule.
- Lets examine where the problems lie and determine a solution.
- Do we need to re- sequence, to increase efficiency?
- How can we assist to complete your/our goals!
Managers primary job: managing people. They need to recognize that Red means STOP and LISTEN!