The simple definition of empathy is the feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings. How on earth could this help a construction worker? Think about it, how many times a day do we find ourselves dealing with others in a one on one conversation? Have you ever stopped to think about how you are being perceived? How do you make others feel when you speak to them?
If you want the most out of your people you should strive to build them up not tear them down. How do you treat people, do you speak down to them or as equals? Remember we are all fighting the same enemy(budget and schedule), you are on the same team. The next time you have a conversation about re-work, slipping schedule, or any other topic that could cause you to get heated think about how you're coming across to the other person and what will the outcome be? It is perfectly fine to show emotion and to be upset, but how can your reaction help the situation? Can you learn from it, can you teach from it?